Find answers to common questions below, or get in touch with our team directly.
HomeOS connects to your bank via regulated Open Banking APIs (TrueLayer, Tink, Salt Edge, and Finverse). We never see or store your bank login credentials — you authenticate directly with your bank in a secure browser window. The connection is read-only: we can view balances and transactions but cannot move money or make payments.
Yes. All data is transmitted over encrypted connections (TLS 1.3). Your bank tokens are stored in an encrypted vault. Biometric authentication (Face ID / Touch ID) protects app access. Each household member controls their own visibility settings — you choose what to share.
Go to Profile → Invite Members and share the invite link via text, email, or any messaging app. Your partner or housemate taps the link to join. If they already have the app installed, it opens directly. If not, they'll see a download page first.
Transactions sync automatically every 15 minutes via our background service. You can also pull down to refresh manually on the Home or Money screens. Balances update on a slightly offset schedule to keep everything current.
HomeOS supports Google Calendar and Microsoft Outlook. Once connected, your events merge into a shared household calendar. Each member can connect their own calendar accounts independently.
Absolutely. Go to Profile → Notification Preferences to toggle individual notification types (daily agenda, task reminders, spending alerts, budget warnings, etc.). You can also set quiet hours and customise your large-transaction alert threshold.
Each linked bank account can be set to one of three visibility levels: Full (other members see all transactions), Summary Only (they see the balance but not individual transactions), or Private (completely hidden from other members).
To delete your account, go to Profile → scroll to the bottom and tap 'Delete Account'. This will permanently remove your data from our servers. If you're the only member of a household, the household and all associated data will also be deleted. This action cannot be undone.
Our team typically responds within 24 hours on business days.
sendsupport@ourhomeos.app